Voucher - Terms & Conditions


The small print

  1. By placing an order with Naked Wines you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
  2. When you give Naked Wines your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.
  3. No payment will be taken from your card until the goods you have ordered are dispatched from our warehouse, or your monthly Angels payment (if appropriate) is due.
  4. We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
  5. Delivery. Our standard delivery is £4.99 for next business day delivery, to almost everywhere in the UK, of you order before 5pm. If we are swamped with orders, we will bring the 5pm cut-off forward so that we can keep our promise to the customers who have already ordered. As well as next day delivery, we offer Saturday delivery to most postcodes, for £6.99 - or you can pick another working day (you can select both of these options at checkout). AND delivery is free if you spend £75 or more (N.B. voucher spend doesn't qualify for free delivery and it also excludes out of area postcodes).
  6. We are unable to guarantee delivery dates to some areas of the UK (see the full list of Out of Area postcodes listed at the bottom of this page).
  7. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
  8. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
  9. We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order i.e. warehouse operators, carriers etc.
  10. Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
  11. Products offered by us are displayed on our website(s) in 'real time'. This is to say that any product may be withdrawn from offer without notice.
  12. If for some reason we are unable to fulfil your exact order, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. Of course, the 3 substitute bottles are covered by our money back guarantee as set out below. If we need to substitute more than 3 bottles in any one order we will put your order on hold and contact you for further instructions.

    Out Of Area Postcodes *Our standard delivery service (i.e. next working day for £4.99) does not apply to certain postcodes. Please see below for a list of exceptions. Also, please note that we don't offer Saturday morning delivery to any of the postcodes listed below, and they do not qualify for free delivery on orders of £75 or more.


    Orders to the following postcodes are charged at the standard £4.99 rate but take up to 3 days to arrive: AB30 to AB38, AB41 to AB45, AB51 to AB56, AB63, DD8 to DD10, FK8, FK16, FK17, FK21, PA29, PH10, PH11, PH13, PH14, PH16 and TD15.
    Orders to the following postcodes are subject to a £9.99 delivery charge and take up to 3 days to arrive: BT, HS1 to HS9, IV1 to IV36, IV40 to IV49, IV51 to IV56, KA27, KA28, KW1 to KW17, PA20 to PA28, PA30 to PA49, PA60 to PA78, PH17 to PH26, PH30 to PH44, PH49, PH50, ZE1 to ZE3.
    Orders to the following postcodes are subject to a £14.99 delivery charge and take up to 3 days to arrive: IM, TR21 to TR25

    We are unable to accept orders to either JE or GY postcodes.

 

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